Last Updated: October 26, 2023
Professional-Grade Commitment: At Husqvarna Sale Store, we combine professional-grade outdoor and agricultural equipment with a commitment to reliable service. This policy outlines our straightforward shipping and satisfaction guarantee processes, designed for professionals and serious homeowners worldwide.
Shipping Information
We ship globally (excluding Asia and select remote regions) to get your equipment to you efficiently and securely.
Order Processing & Delivery Timelines
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 Business Days | All orders are verified and prepared for shipment. |
| Standard Shipping | 10-15 Days after dispatch | Shipped via DHL or FedEx. Flat rate shipping fee of $12.95 applies. |
| Free Shipping | 15-25 Days after dispatch | Available on orders over $50, shipped via EMS. |
Shipping Methods & Costs
- Standard Shipping (DHL/FedEx): $12.95 – Ideal for faster delivery of essential equipment like Chainsaws, Lawn Tractors, or Log Splitters.
- Free Shipping (EMS): Available for orders over $50. Perfect for larger or planned purchases such as Disc Harrows, Hay Equipment, or Culti-Packers.
Note: Delivery times are estimates and may be affected by customs clearance, local holidays, or unforeseen carrier delays.
Returns & Exchanges Policy
Our 15-Day Satisfaction Guarantee ensures your confidence in purchasing professional-grade equipment from us.
Eligibility Criteria
To qualify for a return or exchange, your item must meet all following conditions:
- Timeframe: Request must be initiated within 15 days of receiving your shipment.
- Condition: Item must be in original, unused condition, with all original packaging, manuals, and accessories included.
- Proof of Purchase: Original order number or receipt is required.
- Assembly: Items requiring assembly (e.g., Farm & Garden equipment, Log Splitters) must not have been assembled or used.
⚠️ Final Sale & Non-Returnable Items
Due to hygiene, safety, commercial pricing, and customization factors, the following product categories are FINAL SALE and cannot be returned or exchanged:
- Bundles & Commercial Bundles
- Customized or Specially Ordered Equipment
- Opened Software/Electronics
Analysis Note: Bundled deals (like “Bundles” and “Commercial Bundles”) are offered at special rates and are excluded from standard returns. Any equipment customized for commercial use also falls under this category.
The Return & Exchange Process: Step-by-Step
- Initiate Your Request: Within 15 days of delivery, email our customer service at [email protected] with your request. Use the template provided below for clarity.
- Receive Authorization (RMA): Within 2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions.
Return Address: Husqvarna Sale Store Returns Department, 7427 West Abraham Lane, Glendale, US 85308.
Do not ship items without an RMA number. - Ship Your Item: Securely package the item in its original packaging with all parts and documentation. Use a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
- Inspection & Processing: Once received, our team inspects the item within 3-5 business days. You will be notified via email about the status of your return or exchange.
Refund Timeline & Method
| Refund Type | Processing Time After Approval | Method | Notes |
|---|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method | Timeline depends on your card issuer. |
| PayPal | 3-5 business days | Original PayPal account | Usually the fastest method. |
| Exchange | 1-2 business days after approval | New order processed | Shipping for the replacement follows our standard delivery times. |
Important Note: Refunds exclude original shipping charges (unless the return is due to our error). For free shipping orders (over $50 via EMS), the standard EMS shipping cost will be deducted from your refund for non-fault-based returns.
For Damaged or Defective Items
If you receive a damaged or defective item (e.g., a commercial-grade Disc Harrow or a residential Lawn Tractor), contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damage/defect and packaging. We will arrange a replacement or repair at no cost to you, including prepaid return shipping if necessary.
Need Assistance?
Our dedicated team is here to help professionals and serious homeowners with their outdoor equipment needs.
- Email: [email protected]
- Address: 7427 West Abraham Lane, Glendale, US 85308
- Response Time: We aim to respond to all inquiries within 1-2 business days.
Professional-Grade Equipment. Professional-Grade Support.
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