Professional-Grade Satisfaction Guarantee: At Husqvarna Sale Store, we stand behind our professional-grade outdoor and agricultural equipment with the same commitment to quality that defines every chainsaw, lawn tractor, and disc harrow we sell. If you’re not completely satisfied with your purchase, our straightforward returns process is designed for your convenience.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: Request must be initiated within 15 days of receiving your shipment.
  • Condition: Item must be in original, unused condition, with all original packaging, manuals, and accessories included.
  • Proof of Purchase: Original order number or receipt is required.
  • Assembly: For items requiring assembly (e.g., farm & garden equipment, log splitters), they must not have been assembled or used.

⚠️ Non-Returnable Items

Due to hygiene, safety, and customization factors, the following product categories are FINAL SALE and cannot be returned or exchanged:

Bundles Commercial Bundles Customized Equipment Opened Software/Electronics

Analysis Note: Based on our product range and commercial focus, bundled deals (like “Bundles” and “Commercial Bundles” from the menu) are typically offered at special rates and are therefore excluded from standard returns. Additionally, any equipment customized or specially ordered for commercial use falls under this category.

The Returns & Exchange Process: Step-by-Step

1

Initiate Your Request

Within 15 days of delivery, contact our customer service team at [email protected] with your return or exchange request. Please use the email template below to ensure we have all necessary information.

2

Receive Authorization & Instructions

Within 2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our warehouse:

Return Address:
Husqvarna Sale Store
Returns Department
7427 West Abraham Lane
Glendale, US 85308

Note: Do not ship items without an RMA number—unauthorized returns cannot be processed.

3

Ship Your Item

Package the item securely in its original packaging. Include all parts, accessories, and documentation. Affix the provided return shipping label (if applicable) or ship via a trackable method. You are responsible for return shipping costs unless the return is due to our error or a defective product.

4

Inspection & Processing

Once received at our warehouse, our team will inspect the item within 3-5 business days. We will notify you via email about the status of your return or exchange.

Refund Timeline & Method

Refund Type Processing Time After Approval Method Notes
Credit Card (Visa, MasterCard, JCB) 5-10 business days Original payment method Timeline depends on your card issuer
PayPal 3-5 business days Original PayPal account Usually the fastest method
Exchange 1-2 business days after approval New order processed Shipping for replacement follows our standard delivery times

Note: Refunds exclude original shipping charges (unless the return is due to our error). For free shipping orders (over $50 via EMS), the standard EMS shipping cost will be deducted from your refund if the return is not fault-based.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Husqvarna Sale Store Customer Service, I would like to request a [return/exchange] for my recent purchase. Order Number: [Please provide] Product Name: [e.g., Automower, Chainsaw, Disc Harrow] Reason for Return/Exchange: [Please specify – e.g., wrong item, defective, changed mind] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that: – The item is within the 15-day return window. – The item is unused and in original packaging with all accessories. – I have read and understand the Returns & Exchanges Policy. My contact information for follow-up: Full Name: Phone Number: Email Address (same as order): Please send the RMA number and return instructions to this email. Thank you, [Your Name]

Exchanges

For exchanges to a different product (e.g., switching from a specific blower model to another, or changing from a hedge trimmer to a different lawn care tool):

  1. Follow the standard return process above.
  2. Clearly state in your request what product you wish to exchange for.
  3. Once your return is approved and processed, we will create a new order for the exchange item.
  4. You will be responsible for any price difference and additional shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item (whether it’s a commercial-grade disc harrow or a residential lawn tractor), please contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damage/defect and the packaging. We will arrange a replacement or repair at no cost to you, including prepaid return shipping if necessary.

Need Assistance?

Our dedicated team is here to help professionals and serious homeowners with their outdoor equipment needs.

Email: [email protected]
Address: 7427 West Abraham Lane, Glendale, US 85308
Response Time: We aim to respond to all inquiries within 1-2 business days.

Professional-Grade Equipment. Professional-Grade Support.

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Last Updated: October 26, 2023